Privacy Policy

Effective Date:

04/09/2025

Luna Wellness Spa ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following personal information from you when you book services, submit forms, or interact with our website:

Full Name

Address

Phone Number

Email Address

Date of Birth

Payment Information (processed securely via Square)

Voluntary information you provide in intake or contact forms

Technical data through cookies and similar tracking technologies (IP address, browser type, device info, etc.)

2. How We Use Your Information

We collect and use your personal information to:

Process and confirm bookings

Deliver spa services (e.g., sauna, float pod, massage chairs, cold plunge)

Communicate with you regarding your appointments or inquiries

Send updates, promotions, or important notices (you can opt out at any time

)Comply with legal and regulatory requirements

Improve user experience on our website

3. Payment Processing

Payments are securely processed through Square; a third-party payment processor.

We do not store your credit card details on our servers.

Square’s privacy policy governs their handling of your financial information.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Enhance website functionality and user experience

Monitor site performance and troubleshoot issues

Understand user behavior and preferences

You may control cookies through your browser settings. However, disabling cookies may impact site functionality.

5. Disclosure of Information

We do not sell or rent your personal data. We may share information only:

With service providers (e.g., booking platforms, payment processors) who assist us in delivering our services

If required by law, regulation, or legal process

To protect the safety, rights, or property of Luna Wellness Spa, our users, or others

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. Children's Privacy

Our services are not specifically directed at children under 13, but the website is family-friendly and may be used by minors under parental guidance. We do not knowingly collect information from anyone under 13 without parental consent.

9. Your Privacy Rights

For Minnesota (U.S.) Residents:

You have the right to request access to or correction of your personal information.

For EU Visitors (GDPR):

While we serve customers in the U.S., if you are accessing our site from the EU, you have rights under the GDPR including:

The right to access, correct, or delete your data

The right to restrict or object to processing

The right to data portability

The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

[email protected]

10. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date. We encourage you to review this page periodically.